01The service
Yudoo connects your store — on Shopify, Salla, Zid, EasyOrders or WooCommerce — to your WhatsApp Business number, Instagram, Email and SMS, and sends the messages you configure: order confirmations, shipping updates, abandoned-cart reminders, back-in-stock alerts, review requests, campaigns and similar automations, plus a shared Inbox for replies. It can also connect couriers, payment gateways, review apps and AI providers.
Features differ by plan. We may add, change or retire features; if a change materially reduces what you paid for, we will tell you first.
02Eligibility and your account
You must be able to enter a binding contract and must operate a legitimate business. You are responsible for the accuracy of your information, for everything done through your account and your team members’ accounts, and for keeping your credentials safe.
03Plans, billing and trials
- Plan prices are set in US dollars and are the same on every platform.
- Shopify app — subscriptions are billed through Shopify, in the currency and cycle shown when you subscribe, and renew automatically until you cancel. Free trials, where offered, convert to a paid subscription unless you cancel before they end.
- Dashboard — plans are paid by card through Paymob, charged in Egyptian pounds at the rate shown before you pay. Each period is paid on its own: nothing renews or is charged automatically. We email a payment link before the period ends; if it is not paid, the plan keeps working for a 7-day grace period and then pauses until you pay, keeping your automations and settings. Free trials need no card and end the same way.
- Plans include a monthly message allowance. Going beyond your plan’s limits may require an upgrade.
- Prices may change with at least 30 days’ notice; changes never apply to a billing period you already paid for.
See our Refund & Cancellation Policy
04Third-party fees and services
Yudoo’s subscription does not include WhatsApp conversation fees: Meta charges those directly to the WhatsApp Business account you connect, at Meta’s published rates. SMS is billed by the SMS provider you connect, and AI usage by the AI provider whose key you add.
Meta, your store platform, SMS and AI providers, couriers, payment gateways and review apps are provided by their owners under their own terms. We do not control or refund their fees, and we are not responsible for their availability or decisions, such as Meta’s template reviews.
05Acceptable use
You are responsible for the messages you send. You agree not to:
- Message people who have not agreed to hear from you, or who have opted out.
- Send spam, deceptive, unlawful, hateful or harassing content.
- Use Yudoo for products or claims that break the WhatsApp Business Messaging Policy, Instagram’s policies or Meta’s Commerce Policies.
- Attempt to break, overload, reverse-engineer or resell the service.
06Your responsibilities as sender
You are the sender of record for every message. You must have a lawful basis and the required consent to message your customers, honour opt-out requests, and comply with the marketing and privacy laws that apply to you. Yudoo honours opt-outs: a customer who replies STOP is not sent marketing messages. Meta may restrict or ban a WhatsApp number or Instagram account that breaks its policies; that decision belongs to Meta, not to us.
07Availability and support
We work hard to keep Yudoo running, but we do not promise uninterrupted service. Delivery also depends on your store platform, Meta, the SMS and email providers and the recipient’s network. Support is available at contact@yudoo.io.
08Suspension and termination
You can stop at any time — on Shopify by cancelling your plan or uninstalling the app, on the dashboard by not paying the next period or deleting your account. We may suspend or end an account that breaks these terms, puts the service or other users at risk, or is used unlawfully — with notice where it is reasonable to give it.
On termination, your data is deleted as described in the Privacy Policy and on the Data Deletion page.
See our Data Deletion
09Intellectual property
Yudoo and its software remain ours. Your store data, customer data and message content remain yours. You grant us only the permission needed to run the service for you.
10Disclaimers and liability
The service is provided "as is". To the extent the law allows, we exclude implied warranties, and our total liability for any claim is limited to what you paid us in the 3 months before it arose. We are not liable for lost profits or indirect damages. Nothing here limits liability that cannot be limited by law.
11Changes to these terms
We may update these terms; the date at the top shows when. Continuing to use Yudoo after a material change means you accept it.
12Governing law
These terms are governed by the laws of the Arab Republic of Egypt, and its courts have jurisdiction, unless a mandatory law where you live says otherwise.
13Contact
A question about these policies?
contact@yudoo.io